Return Policy

Before you want to return item to us, please read and follow the below instructions.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

1. Which situation AUTOJARE provides return policy? 

We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.

First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.

Second,, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.

Third, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.

2. Which situation AUTOJARE  do not provide return policy? 

Please check detail before you purchase on AUTOJARE.DE . If you have any doubt, please check with our customer service, you can get our customers service information from our website.

If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

3. What you do before returning for replacement?

First, If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.

Second, If you order a wrong item and negotiate with our customer service to exchange for a right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.

Third, you need keep touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything done. Please remember to check your email time to time.

Notice (1): you need contact our customer service to tell us your problem. What's wrong with your item and what you want us do for you.

Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.

Notice (3): All return for refund or return for exchange all should be done within 30 days.Otherwise,we can not provide this two policy.